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Speech-based Interactive Voice Response Software Market 2021, by Player, Region, Type, Application and Sales Channel, Forecast 2021-2030

  115 Pages     Service & Software  

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Report ID: 85293
Published By: MAResearch

Summary

The global Speech-based Interactive Voice Response Software market was valued at $XX million in 2020, and research analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2021 and 2030.

Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly affect this industry in 2020 and 2021.

This report analyses the impact of COVID-19 on this industry. COVID-19 can affect the global market in 3 ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on enterprises and financial markets.

This report provides detailed historical analysis of global market for Speech-based Interactive Voice Response Software from 2015-2020, and provides extensive market forecasts from 2021-2030 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Speech-based Interactive Voice Response Software market.

Research Methodology

The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

Leading players of Speech-based Interactive Voice Response Software including:

  • NiceinContact
  • Nuance Communications
  • 8x8, Inc
  • Avaya
  • Aspect Software
  • Cisco Systems
  • Concentrix Corporation
  • Intrado (West Corporation)
  • IVR Lab
  • Convergys Corporation
  • Connect First
  • Genesys Telecommunication Laboratories
  • Verizon Communications
  • 24/7 Customer
  • Five9
  • NEC Corporation
  • NewVoiceMedia

Market split by Type, can be divided into:

  • On-premises
  • Cloud-based

Market split by Application, can be divided into:

  • Banking Financial Services and Insurance (BFSI)
  • Healthcare
  • Hospitality
  • IT & Telecommunication
  • Others

Market split by Sales Channel, can be divided into:

  • Direct Channel
  • Distribution Channel

Market segment by Region/Country including:

  • North America (United States, Canada and Mexico)
  • Europe (Germany, UK, France, Italy, Russia and Spain etc.)
  • Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
  • South America (Brazil, Argentina and Colombia etc.)
  • Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

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Table Of Contents

Chapter 1 Speech-based Interactive Voice Response Software Market Overview

1.1 Speech-based Interactive Voice Response Software Definition

1.2 Global Speech-based Interactive Voice Response Software Market Size Status and Outlook (2015-2030)

1.3 Global Speech-based Interactive Voice Response Software Market Size Comparison by Region (2015-2030)

1.4 Global Speech-based Interactive Voice Response Software Market Size Comparison by Type (2015-2030)

1.5 Global Speech-based Interactive Voice Response Software Market Size Comparison by Application (2015-2030)

1.6 Global Speech-based Interactive Voice Response Software Market Size Comparison by Sales Channel (2015-2030)

1.7 Speech-based Interactive Voice Response Software Market Dynamics (COVID-19 Impacts)

1.7.1 Market Drivers/Opportunities

1.7.2 Market Challenges/Risks

1.7.3 Market News (Mergers/Acquisitions/Expansion)

1.7.4 COVID-19 Impacts on Current Market

1.7.5 Post-Strategies of COVID-19 Outbreak

Chapter 2 Speech-based Interactive Voice Response Software Market Segment Analysis by Player

2.1 Global Speech-based Interactive Voice Response Software Sales and Market Share by Player (2018-2020)

2.2 Global Speech-based Interactive Voice Response Software Revenue and Market Share by Player (2018-2020)

2.3 Global Speech-based Interactive Voice Response Software Average Price by Player (2018-2020)

2.4 Players Competition Situation & Trends

2.5 Conclusion of Segment by Player

Chapter 3 Speech-based Interactive Voice Response Software Market Segment Analysis by Type

3.1 Global Speech-based Interactive Voice Response Software Market by Type

3.1.1 On-premises

3.1.2 Cloud-based

3.2 Global Speech-based Interactive Voice Response Software Sales and Market Share by Type (2015-2020)

3.3 Global Speech-based Interactive Voice Response Software Revenue and Market Share by Type (2015-2020)

3.4 Global Speech-based Interactive Voice Response Software Average Price by Type (2015-2020)

3.5 Leading Players of Speech-based Interactive Voice Response Software by Type in 2020

3.6 Conclusion of Segment by Type

Chapter 4 Speech-based Interactive Voice Response Software Market Segment Analysis by Application

4.1 Global Speech-based Interactive Voice Response Software Market by Application

4.1.1 Banking Financial Services and Insurance (BFSI)

4.1.2 Healthcare

4.1.3 Hospitality

4.1.4 IT & Telecommunication

4.1.5 Others

4.2 Global Speech-based Interactive Voice Response Software Revenue and Market Share by Application (2015-2020)

4.3 Leading Consumers of Speech-based Interactive Voice Response Software by Application in 2020

4.4 Conclusion of Segment by Application

Chapter 5 Speech-based Interactive Voice Response Software Market Segment Analysis by Sales Channel

5.1 Global Speech-based Interactive Voice Response Software Market by Sales Channel

5.1.1 Direct Channel

5.1.2 Distribution Channel

5.2 Global Speech-based Interactive Voice Response Software Revenue and Market Share by Sales Channel (2015-2020)

5.3 Leading Distributors/Dealers of Speech-based Interactive Voice Response Software by Sales Channel in 2020

5.4 Conclusion of Segment by Sales Channel

Chapter 6 Speech-based Interactive Voice Response Software Market Segment Analysis by Region

6.1 Global Speech-based Interactive Voice Response Software Market Size and CAGR by Region (2015-2030)

6.2 Global Speech-based Interactive Voice Response Software Sales and Market Share by Region (2015-2020)

6.3 Global Speech-based Interactive Voice Response Software Revenue and Market Share by Region (2015-2020)

6.4 North America

6.4.1 North America Market by Country

6.4.2 North America Speech-based Interactive Voice Response Software Market Share by Type

6.4.3 North America Speech-based Interactive Voice Response Software Market Share by Application

6.4.4 United States

6.4.5 Canada

6.4.6 Mexico

6.5 Europe

6.5.1 Europe Market by Country

6.5.2 Europe Speech-based Interactive Voice Response Software Market Share by Type

6.5.3 Europe Speech-based Interactive Voice Response Software Market Share by Application

6.5.4 Germany

6.5.5 UK

6.5.6 France

6.5.7 Italy

6.5.8 Russia

6.5.9 Spain

6.6 Asia-Pacific

6.6.1 Asia-Pacific Market by Country

6.6.2 Asia-Pacific Speech-based Interactive Voice Response Software Market Share by Type

6.6.3 Asia-Pacific Speech-based Interactive Voice Response Software Market Share by Application

6.6.4 China

6.6.5 Japan

6.6.6 Korea

6.6.7 India

6.6.8 Southeast Asia

6.6.9 Australia

6.7 South America

6.7.1 South America Market by Country

6.7.2 South America Speech-based Interactive Voice Response Software Market Share by Type

6.7.3 South America Speech-based Interactive Voice Response Software Market Share by Application

6.7.4 Brazil

6.7.5 Argentina

6.7.6 Colombia

6.8 Middle East & Africa

6.8.1 Middle East & Africa Market by Country

6.8.2 Middle East & Africa Speech-based Interactive Voice Response Software Market Share by Type

6.8.3 Middle East & Africa Speech-based Interactive Voice Response Software Market Share by Application

6.8.4 UAE

6.8.5 Saudi Arabia

6.8.6 South Africa

6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Speech-based Interactive Voice Response Software Players

7.1 NiceinContact

7.1.1 Company Snapshot

7.1.2 Product/Service Offered

7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)

7.1.4 COVID-19 Impact on NiceinContact

7.2 Nuance Communications

7.3 8x8, Inc

7.4 Avaya

7.5 Aspect Software

7.6 Cisco Systems

7.7 Concentrix Corporation

7.8 Intrado (West Corporation)

7.9 IVR Lab

7.10 Convergys Corporation

7.11 Connect First

7.12 Genesys Telecommunication Laboratories

7.13 Verizon Communications

7.14 24/7 Customer

7.15 Five9

7.16 NEC Corporation

7.17 NewVoiceMedia

Chapter 8 Upstream and Downstream Analysis of Speech-based Interactive Voice Response Software

8.1 Industrial Chain of Speech-based Interactive Voice Response Software

8.2 Upstream of Speech-based Interactive Voice Response Software

8.2.1 Raw Materials

8.2.2 Labor Cost

8.2.3 Manufacturing Expenses

8.2.4 Manufacturing Cost Structure

8.2.5 Manufacturing Process

8.3 Downstream of Speech-based Interactive Voice Response Software

8.3.1 Leading Distributors/Dealers of Speech-based Interactive Voice Response Software

8.3.2 Leading Consumers of Speech-based Interactive Voice Response Software

Chapter 9 Development Trend of Speech-based Interactive Voice Response Software (2021-2030)

9.1 Global Speech-based Interactive Voice Response Software Market Size (Sales and Revenue) Forecast (2021-2030)

9.2 Global Speech-based Interactive Voice Response Software Market Size and CAGR Forecast by Region (2021-2030)

9.3 Global Speech-based Interactive Voice Response Software Market Size and CAGR Forecast by Type (2021-2030)

9.4 Global Speech-based Interactive Voice Response Software Market Size and CAGR Forecast by Application (2021-2030)

9.5 Global Speech-based Interactive Voice Response Software Market Size and CAGR Forecast by Sales Channel (2021-2030)

Chapter 10 Appendix

10.1 Research Methodology

10.2 Data Sources

10.3 Disclaimer

10.4 Analysts Certification

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Fact & Figures

Figure Speech-based Interactive Voice Response Software Example

Figure Global Speech-based Interactive Voice Response Software Revenue (Million $) Status and Outlook (2015-2030)

Figure Global Speech-based Interactive Voice Response Software Revenue (Million $) Comparison by Region (2015-2030)

Figure Global Speech-based Interactive Voice Response Software Revenue (Million $) Comparison by Type (2015-2030)

Figure Global Speech-based Interactive Voice Response Software Revenue (Million $) Comparison by Application (2015-2030)

Figure Global Speech-based Interactive Voice Response Software Revenue (Million $) Comparison by Sales Channel (2015-2030)

Table Global Speech-based Interactive Voice Response Software Sales by Player (2018-2020)

Table Global Speech-based Interactive Voice Response Software Sales Market Share by Player (2018-2020)

Figure Global Speech-based Interactive Voice Response Software Sales Market Share by Player in 2020

Table Global Speech-based Interactive Voice Response Software Revenue (Million $) by Player (2018-2020)

Table Global Speech-based Interactive Voice Response Software Revenue Market Share by Player (2018-2020)

Figure Global Speech-based Interactive Voice Response Software Revenue Market Share by Player in 2020

Table Global Speech-based Interactive Voice Response Software Average Price by Player (2018-2020)

Figure Global Speech-based Interactive Voice Response Software Average Price by Player in 2020

Figure Global Speech-based Interactive Voice Response Software Players Competition Situation – Top 5 Players’ Revenue Market Share in 2018

Figure Global Speech-based Interactive Voice Response Software Players Competition Trends – Top 5 Players’ Revenue Market Share in 2020

Figure Example of On-premises

Figure Global On-premises Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of Cloud-based

Figure Global Cloud-based Revenue (Million $) and Growth Rate (2015-2020)

Table Global Speech-based Interactive Voice Response Software Sales by Type (2015-2020)

Table Global Speech-based Interactive Voice Response Software Sales Market Share by Type (2015-2020)

Figure Global Speech-based Interactive Voice Response Software Sales Market Share by Type in 2020

Table Global Speech-based Interactive Voice Response Software Revenue (Million $) by Type (2015-2020)

Table Global Speech-based Interactive Voice Response Software Revenue Market Share by Type (2015-2020)

Figure Global Speech-based Interactive Voice Response Software Revenue Market Share by Type in 2020

Table Global Speech-based Interactive Voice Response Software Average Price by Type (2015-2020)

Figure Global Speech-based Interactive Voice Response Software Average Price by Type in 2020

Table Leading Players of Speech-based Interactive Voice Response Software by Type in 2020

Figure Example of Banking Financial Services and Insurance (BFSI)

Figure Global Speech-based Interactive Voice Response Software for Banking Financial Services and Insurance (BFSI) Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of Healthcare

Figure Global Speech-based Interactive Voice Response Software for Healthcare Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of Hospitality

Figure Global Speech-based Interactive Voice Response Software for Hospitality Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of IT & Telecommunication

Figure Global Speech-based Interactive Voice Response Software for IT & Telecommunication Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of Others

Figure Global Speech-based Interactive Voice Response Software for Others Revenue (Million $) and Growth Rate (2015-2020)

Table Global Speech-based Interactive Voice Response Software Sales by Application (2015-2020)

Table Global Speech-based Interactive Voice Response Software Sales Market Share by Application (2015-2020)

Figure Global Speech-based Interactive Voice Response Software Sales Market Share by Application in 2020

Table Leading Consumers of Speech-based Interactive Voice Response Software by Application in 2020

Figure Example of Direct Channel

Figure Global Speech-based Interactive Voice Response Software for Direct Channel Revenue (Million $) and Growth Rate (2015-2020)

Figure Example of Distribution Channel

Figure Global Speech-based Interactive Voice Response Software for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020)

Table Global Speech-based Interactive Voice Response Software Revenue by Sales Channel (2015-2020)

Table Global Speech-based Interactive Voice Response Software Revenue Market Share by Sales Channel (2015-2020)

Figure Global Speech-based Interactive Voice Response Software Revenue Market Share by Sales Channel in 2020

Table Leading Distributors/Dealers of Speech-based Interactive Voice Response Software by Sales Channel in 2020

Table Global Speech-based Interactive Voice Response Software Market Size and CAGR by Region (2015-2030)

Table Global Speech-based Interactive Voice Response Software Sales by Region (2015-2020)

Table Global Speech-based Interactive Voice Response Software Sales Market Share by Region (2015-2020)

Figure Global Speech-based Interactive Voice Response Software Sales Market Share by Region in 2020

Table Global Speech-based Interactive Voice Response Software Revenue (Million $) by Region (2015-2020)

Table Global Speech-based Interactive Voice Response Software Revenue Market Share by Region (2015-2020)

Figure Global Speech-based Interactive Voice Response Software Revenue Market Share by Region in 2020

Table North America Speech-based Interactive Voice Response Software Sales by Country (2015-2020)

Figure North America Speech-based Interactive Voice Response Software Sales Market Share by Country (2015-2020)

Table North America Speech-based Interactive Voice Response Software Revenue by Country (2015-2020)

Figure North America Speech-based Interactive Voice Response Software Revenue Market Share by Country (2015-2020)

Figure North America Speech-based Interactive Voice Response Software Market Share by Type in 2020

Figure North America Speech-based Interactive Voice Response Software Market Share by Application in 2020

Figure United States Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure United States Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Canada Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Canada Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Mexico Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Mexico Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Table Europe Speech-based Interactive Voice Response Software Sales by Country (2015-2020)

Figure Europe Speech-based Interactive Voice Response Software Sales Market Share by Country (2015-2020)

Table Europe Speech-based Interactive Voice Response Software Revenue by Country (2015-2020)

Figure Europe Speech-based Interactive Voice Response Software Revenue Market Share by Country (2015-2020)

Figure Europe Speech-based Interactive Voice Response Software Market Share by Type in 2020

Figure Europe Speech-based Interactive Voice Response Software Market Share by Application in 2020

Figure Germany Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Germany Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure UK Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure UK Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure France Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure France Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Italy Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Italy Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Russia Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Russia Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Spain Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Spain Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Table Asia-Pacific Speech-based Interactive Voice Response Software Sales by Country (2015-2020)

Figure Asia-Pacific Speech-based Interactive Voice Response Software Sales Market Share by Country (2015-2020)

Table Asia-Pacific Speech-based Interactive Voice Response Software Revenue by Country (2015-2020)

Figure Asia-Pacific Speech-based Interactive Voice Response Software Revenue Market Share by Country (2015-2020)

Figure Asia-Pacific Speech-based Interactive Voice Response Software Market Share by Type in 2020

Figure Asia-Pacific Speech-based Interactive Voice Response Software Market Share by Application in 2020

Figure China Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure China Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Japan Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Japan Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Korea Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Korea Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure India Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure India Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Southeast Asia Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Southeast Asia Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Australia Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Australia Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Table South America Speech-based Interactive Voice Response Software Sales by Country (2015-2020)

Figure South America Speech-based Interactive Voice Response Software Sales Market Share by Country (2015-2020)

Table South America Speech-based Interactive Voice Response Software Revenue by Country (2015-2020)

Figure South America Speech-based Interactive Voice Response Software Revenue Market Share by Country (2015-2020)

Figure South America Speech-based Interactive Voice Response Software Market Share by Type in 2020

Figure South America Speech-based Interactive Voice Response Software Market Share by Application in 2020

Figure Brazil Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Brazil Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Argentina Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Argentina Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Colombia Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Colombia Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Table Middle East & Africa Speech-based Interactive Voice Response Software Sales by Country (2015-2020)

Figure Middle East & Africa Speech-based Interactive Voice Response Software Sales Market Share by Country (2015-2020)

Table Middle East & Africa Speech-based Interactive Voice Response Software Revenue by Country (2015-2020)

Figure Middle East & Africa Speech-based Interactive Voice Response Software Revenue Market Share by Country (2015-2020)

Figure Middle East & Africa Speech-based Interactive Voice Response Software Market Share by Type in 2020

Figure Middle East & Africa Speech-based Interactive Voice Response Software Market Share by Application in 2020

Figure UAE Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure UAE Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure Saudi Arabia Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure Saudi Arabia Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Figure South Africa Speech-based Interactive Voice Response Software Sales and Growth Rate (2015-2020)

Figure South Africa Speech-based Interactive Voice Response Software Revenue (Million $) and Growth Rate (2015-2020)

Table Company Snapshot of NiceinContact

Table Speech-based Interactive Voice Response Software Introduction of NiceinContact

Table Speech-based Interactive Voice Response Software Sales, Price, Revenue, Gross Margin and Market Share of NiceinContact (2018-2020)

Table Industrial Chain of Speech-based Interactive Voice Response Software

Table Manufacturing Cost Structure of Speech-based Interactive Voice Response Software

Table General Manufacturing Process of Speech-based Interactive Voice Response Software

Table Leading Distributors/Dealers of Speech-based Interactive Voice Response Software

Table Leading Consumers of Speech-based Interactive Voice Response Software

Figure Global Speech-based Interactive Voice Response Software Sales and Growth Rate Forecast (2021-2030)

Figure Global Speech-based Interactive Voice Response Software Revenue and Growth Rate Forecast (2021-2030)

Table Global Speech-based Interactive Voice Response Software Market Size and CAGR Forecast by Region (2021-2030)

Table Global Speech-based Interactive Voice Response Software Market Size and CAGR Forecast by Type (2021-2030)

Table Global Speech-based Interactive Voice Response Software Market Size and CAGR Forecast by Application (2021-2030)

Table Global Speech-based Interactive Voice Response Software Market Size and CAGR Forecast by Sales Channel (2021-2030)

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